Privacy Policy
Last Updated: August 2026
1. Information We Collect
We collect information that you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
2. How We Use Your Information
We may use the information we collect about you to:
- Provide, maintain, and improve our services, including to facilitate payments, send receipts, provide products and services you request, develop new features, provide customer support to Users, develop safety features, authenticate users, and send product updates and administrative messages.
- Perform internal operations, including to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
- Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Oakinza.
3. Sharing of Information
We do not share your personal information with third parties without your consent, except in the following circumstances:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- In response to a request for information if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Oakinza or others.
4. Returns & Refunds Policy
This policy applies to orders shipped within Pakistan.
- Returns: We accept returns for both defective and non-defective products.
- Exchanges: Exchanges are accepted under the same conditions as returns.
- Product Condition: Returned or exchanged items must be unused and in new condition, with all original packaging and accessories intact.
- Return Window: You have 15 days from the date of delivery to initiate a return or exchange.
- Return Method: Returns are accepted at our drop-off location: 283/A, St#4, Sec C, Salah Uddin Rd, Manzoor Colony, Karachi, Pakistan - 75690. Please contact us before dropping off your item so our team can prepare your return or exchange.
- Restocking Fees: We do not charge any restocking fees for eligible returns.
- Refund Processing Time: Once your returned item is received and inspected, refunds are processed within 30 days to your original payment method.
To initiate a return or exchange, please contact us at [email protected] or via WhatsApp.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected].